Loading... Please wait...

Subscribe!


Exchanges and Returns

New at Magic Pony

Thanks for shopping with Magic Pony!


Many of our products are collectible and have certain conditions under which they must be returned in order to keep their value. We have developed what we believe is a fair return policy, as stated below.

Defective Toy Return Policy
Toy sales at magic-ponycom are final. Most figures we sell are collectible, made in limited runs and are often hand-painted or assembled. Slight imperfections are typical with this kind of product and, in fact, often enhance the value. However, if your merchandise has a significant defect right out of the box (e.g., the product is broken, has missing parts, etc.), we'll be happy to exchange it for a non-damaged item with photographic proof of damage. All other toy sales are final.

Please keep in mind that Magic Pony cannot replace specific blind box figures. If the defective figure you received was blind boxed, we will gladly replace it with another blind box. Unfortunately, there is no guarantee that you will be given the same figure you received originally. Magic Pony only accepts returns for items purchased at magic-pony.com.