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If you have any questions or concerns, the fastest way to reach Magic Pony Customer Service is through email: contact@magic-pony.com We do our very best to reply as quickly as possible, often within 24 hours. If your query or concern requires an immediate response, feel free to contact us by phone: 416-861-1684 Monday - Friday 11am -6pm EST. Thanks for contacting us at Magic Pony.