Order Processing

Orders placed by noon EST are normally processed and shipped within approximately 1-2 business days from the date the order was placed. **Please be aware any orders placed on or after a release date will be delayed and may incur up to 48 hours of additional processing time. 

Orders do not ship until they have been fully processed. Please consider order processing time when selecting a shipping method. 

Shipping Methods

We use Canada Post, United States Postal Service, FedEx, and UPS to ship orders. Packages shipped using FedEx and UPS are trackable and insured. Please note, FedEx and UPS does not service P.O. Box or APO addresses.


Canada Post (Lapel Pins): Standard Ground (No Tracking Number)
Canada Post:
 Ground, Economy
UPS: Standard, Expedited

FedEx: Int Ground, Int Economy
UPS: Standard, Worldwide Expedited

Orders do not ship until they have been fully processed. Please consider order processing time when selecting a shipping method. 


Magic Pony cannot control and is not responsible for any duties/taxes applied to your package. Customers shipping orders to destinations outside Canada are responsible for all taxes, duties, tariffs and fees in addition to adhering to all applicable customs laws and restrictions associated with the import of products into that country from Canada, many of which are manufactured in China, or other non-Canadian countries. Because these laws and fees can change over time, Magic Pony encourages concerned customers to check with the applicable Customs offices before placing an order. Magic Pony does not add any of these fees to orders before checkout. 


By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

 If you refuse a shipment from Magic Pony, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Magic Pony. This amount will be deducted from your merchandise refund. In the instance the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded. 


Magic Pony will not reimburse the Customer for any portion of the price of goods purchased, the cost of shipping, taxes, customs or any other fee on orders undelivered due to recipient refusal. Please note that once your order has shipped, Magic Pony is not liable for any shipments lost or damaged in transit.

Shipping Cost

Shipping charges will vary depending on the package size, weight, destination and shipping method. If you wish to check shipping charges before making a purchase, add items to your cart and click the “Check Out” button. In the Shopping Cart screen, you can click “Estimate Shipping and Tax” to calculate different shipping options and costs. You will not be charged for an order until you submit your credit card information. 

Magic Pony's Free Shipping Offer

Free Ground shipping within the Canada & Continental US on orders over $100.  
Valid online only.

Free Shipping in Canada:

If your order is shipping within Canada and the total comes to $100.00 or more (after any coupons or discounts and before taxes), then simply select "Free Shipping" as your shipping method* when you're ready to checkout. It's that easy!

Free Shipping in USA:

If your order is shipping within the continental USA and the total comes to $100.00 or more (after any coupons or discounts and before taxes), then simply select "Free Shipping" as your shipping method* when you're ready to checkout. 

Note: To receive Free Shipping, please be sure that you select "Free Shipping" when you make your purchase. Orders valued over $100 will not automatically receive Free Shipping. *Parcels eligible for Free Shipping are shipped Canada Post Ground and take at least 7-14 business days on average, depending on shipping destination.

Free Shipping Offer: Terms and Conditions

» Certain items are eligible for free shipping based on their size.
» Items that are not eligible for free shipping will be noted on their item pages.
» Items shipping to remote postal codes are not eligible for Free Shipping. The list of remote postal codes is here.
» The purchase of Magic Pony Gift Cards does not count towards Free Shipping Offer.
» Canceling items on your Order may affect your order's eligibility for Free Shipping.
» Offer applies only to orders of $100 or more in merchandise, excluding taxes.
» The Free Standard Shipping option must be selected as your intended shipping method during Checkout in order to qualify for the offer.
» Offer applies to deliveries within Canada & continental USA only and may be subject to other shipping restrictions depending on the size, weight and number of items ordered.
» Please note that some special product, order or handling fees may still apply. Our Shipping representative will contact you with specific information about preorder items.
» Offer is subject to change without notice. If you select Free Shipping when there are pre-order items in your Shopping Cart, that some items will not ship until the pre-order item is in stock.
» Limit one address per order.
» We reserve the right to change or end this offer without notice.
If you have any questions or concerns, don't hesitate to contact us.