Shipping & Delivery

Order Processing


 Orders placed by noon EST are normally processed and shipped within approximately 1-2 business days from the date the order was placed. **Please be aware any orders placed on or after a release date will be delayed and may incur up to 48 hours of additional processing time. 

Orders do not ship until they have been fully processed. Please consider order processing time when selecting a shipping method.

Shipping Methods

We use FedEx and UPS to ship orders. Packages shipped using FedEx and UPS are trackable and insured. Please note, FedEx and UPS does not service P.O. Box or APO addresses.

CANADIAN SHIPPING

FedEx: Ground, Economy
UPS: Standard, Expedited

INTERNATIONAL SHIPPING
FedEx: Int Ground, Int Economy
UPS: Standard, Worldwide Expedited

Orders do not ship until they have been fully processed. Please consider order processing time when selecting a shipping method.

INTERNATIONAL TAXES and DUTIES

Magic Pony cannot control and is not responsible for any duties/taxes applied to your package. Customers shipping orders to destinations outside Canada are responsible for all taxes, duties, tariffs and fees in addition to adhering to all applicable customs laws and restrictions associated with the import of products into that country from Canada, many of which are manufactured in China, or other non-Canadian countries. Because these laws and fees can change over time, Magic Pony encourages concerned customers to check with the applicable Customs offices before placing an order. Magic Pony does not add any of these fees to orders before checkout. 



By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

 If you refuse a shipment from Magic Pony, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Magic Pony. This amount will be deducted from your merchandise refund. In the instance the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

UNDELIVERED SHIPMENTS

Magic Pony will not reimburse the Customer for any portion of the price of goods purchased, the cost of shipping, taxes, customs or any other fee on orders undelivered due to recipient refusal.

Shipping Cost

Shipping charges will vary depending on the package size, weight, destination and shipping method. If you wish to check shipping charges before making a purchase, add items to your cart and click the “Check Out” button. In the Shopping Cart screen, you can click “Estimate Shipping and Tax” to calculate different shipping options and costs. You will not be charged for an order until you submit your credit card information.

FREE SHIPPING PROMOTIONAL OFFERS
Please be aware that any free shipping offers available on our website apply only to orders shipping to a Canadian destination via Canada Post Ground.